As the external window department of the company's transceiver, storage and transportation, Xinxinyuan has continuously strengthened internal management in recent years, improved service quality, shaped brand image, and won unanimous praise from freight drivers.
Recently, the continuous high temperature in summer, in order to prevent the occurrence of heat stroke in freight drivers, improve the safety of the sending and receiving process, and enhance the level of external service of the company, the three departments of the new Xinxin Park operation timely issued drinking water, cold drinks and other materials to the drivers in high temperature weather, and were equipped with emergency drugs, effectively preventing safety risks and enhancing the company's image.
For a long time, the operation of the three departments has continuously optimized the service, and regularly conducted research on foreign drivers to understand and solve the actual needs of drivers. According to the driver's feedback, the service items such as loading and unloading operation guidance, special help and hot water supply have been added. Especially during the new coronavirus epidemic, under the company's overall deployment, the company ran three departments to distribute bread, ham, drinking water and other daily supplies to migrant drivers, becoming the first chemical company in Bohai New Area to provide service guarantee, playing a good driving role, winning praise from drivers and improving the brand efficiency of the company.
A driver surnamed Zhang said, "Xinxinyuan's service is very thoughtful, so that we can feel the company's intentions and strength, we are willing to come to Xinxinyuan to pull goods." Customer recognition is the driving force forward, the operation of the three departments will continue to adhere to the "safety production and customer service go hand in hand" concept, in the compaction of safety production at the same time, improve the department service quality, create window brand, enhance the corporate image.
